Orion Health Communicate provides reliable and protected communication between patients, healthcare providers and organisations across desktop and electronic medical record (EMR) systems. Users anywhere can quickly send accurate patient information to other healthcare providers or even to the patients themselves.

Reducing the risk of communication errors ensures that documentation and records reach the intended destination. This allows received information, plus attachments, included in a patient’s electronic record instead of being filed as a paper document. 

Improved communication enables our customers to deliver excellent care coordination and can increase patient engagement while seeking to ensure privacy and confidentiality at all times.

Communicate is a central, community-wide information exchange platform. Standards-based security is applied so that only the intended recipient can open the message in their secure inbox.

The Benefits of Communicate

  • Direct Secure Messaging (Communicate) was listed as one of the top three differentiators for Orion Health in Chilmark's December 2014 Report.


    2014/15 Clinician Network Management, Market Trends Report

Key Features

  • Convenient Web Access
  • APIs
  • Public Health Reporting
  • United States Classifications

Communicate Webmail is a convenient way for users to communicate with other providers and patients using a web browser. Messages can be accessed from any desktop with Internet access. Added support is provided for displaying clinical documents for example, the display of Continuity of Care Documents (CCDs) and message delivery confirmations. 

Mobile and third-party applications can connect to Communicate via REST APIs. This enables them to leverage the secure messaging functionality in their own solutions.

Public health reporting is an important function that Orion Health Communicate can facilitate. Protected communications providing information around immunisations and syndromic surveillance are examples where Orion Health Communicate is currently being used. Orion Health Communicate can also be utlised for any manner of communication required, from quality reporting, laboratory reporting, transition of care documents and right through to telemedicine.

Orion Health Communicate is a trusted communication solution in the United States. As a fully accredited EHNAC/DirectTrust HISP, users can send and receive messages confidently and reliably to and from any user within the DirectTrust network in the United States. Communicate is a protected, cloud-based, multitenanted Software as a Service (SaaS) solution. It runs in a HIPAA-compliant environment, provides identity and access management, and offers certificate and connection management services to healthcare participants of all types, from large healthcare networks to single provider offices. Communicate has been certified by the Drummond Group for ONC 2015 170.315 (h)(2) Direct Project, Edge Protocol, and XDR/XDM. Communicate can be used for the HISP (H2) in a Base EHR definition. As an ONC 2015 certified Health IT module Communicate is able to support connectivity with other certified modules using the Direct standards.

Interested in learning more about Communicate?